Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a licensing or payout detail we should look at again? This page explains the best way to reach us and what we can — and can't — help with.
What we can help with
Casino Sites is an independent research and comparison site covering the highest payout online casinos available to US players. We're happy to hear from readers on topics like:
- Corrections to a bonus offer, editorial rating, or licensing detail on any casino listed on this site
- Questions about how we assess payout speed, RTP, or wagering requirements
- Feedback on a casino's game library, banking methods, or customer support that differs from what we've published
- General questions about how online casinos work, how licensing and regulation apply in your state, or how to read bonus terms
- Requests to review a casino we haven't yet covered
Before writing in, it's worth checking our About Us page for background on how we research and rate operators, or our Responsible Gambling page if your question relates to setting limits, self-exclusion, or getting support with problem gambling.
What we can't do
We're a review and comparison publisher, not a casino, a payment processor, or a regulator. That means there are some things outside our control:
- We cannot process deposits, withdrawals, or refunds. Any issue with a payment, a stuck withdrawal, or a bonus dispute needs to go directly to the casino's own customer support team, since only they can access your account.
- We cannot verify your identity or reset your casino login. KYC checks and account access are handled entirely by the operator you signed up with.
- We cannot overturn a casino's decision on a bonus or wagering dispute. If you believe a casino has acted unfairly, the operator's support channel or its licensing authority's complaints process is the correct route.
- We are not a substitute for professional help with gambling harm. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, see the support resources on our Responsible Gambling page.
Before you get in touch, check the basics
A lot of reader questions come down to a handful of recurring issues. Working through this short checklist first often saves a round of back-and-forth:
- Read the bonus terms in full — wagering requirements, game restrictions, maximum withdrawal caps, and expiry dates are usually the reason a bonus "didn't work as expected"
- Confirm you're located within a state where the casino legally operates, since availability depends on your physical location, not just your billing address
- Check that you meet the minimum gambling age for your state (typically 21, though some gambling activities set different minimums)
- Have your account details ready if your question relates to a specific deposit, withdrawal, or verification step, since we can only speak in general terms without access to your account
- Confirm the site uses HTTPS encryption and holds a valid licence before raising a security concern — most legitimate operators display this clearly
How our review process works
Every casino featured on Casino Sites is researched against the same set of criteria: licensing status, the range of slots, table games, and live dealer titles on offer, banking methods and typical processing times, bonus terms, and how the operator handles customer support and identity verification. Editorial ratings reflect this research, not paid placement — no operator can buy a higher position, and commercial relationships never decide rankings. If you spot something on a review that looks out of date or doesn't match your own experience with a licensed operator, that's exactly the kind of feedback we want to hear.
A note on affiliate links
Some links on this site are affiliate links, and we may earn a commission if you sign up through them. This has no bearing on how casinos are rated or ranked. If you're contacting us about a specific offer, mentioning which casino and which bonus you're referring to helps us look into it faster — for example, whether it relates to the wagering conditions on an offer like Raging Bull's welcome package or Ignition's deposit match.
Responsible gambling support
If your message relates to gambling harm rather than a site query, please don't wait on a reply from us first. Setting deposit limits, time limits, or using self-exclusion tools are available directly through most licensed US casinos, and national support services are listed on our Responsible Gambling page. Gambling should stay enjoyable — if it stops being that, or starts affecting your finances or wellbeing, it's worth pausing and reaching out for support.
Other useful pages
If you're trying to compare operators rather than raise a specific issue, our Non Gamstop Casinos UK 2026 page and our full site cover a wider range of licensed casinos, bonuses, and payout comparisons. Our Terms and Conditions page also covers how this site operates and the limits of the information we provide.
We read every message that comes in, though as a small editorial team we can't guarantee an instant response. Thanks for taking the time to reach out — clear reader feedback is one of the main ways we keep our reviews accurate.